Thank you for contacting i-access. We know taking the first step can feel difficult, and we’re here to support you.
i-access is a free drug and alcohol recovery service for people aged 18 and over who live in Surrey. We help people reduce or stop their drug or alcohol use safely.
i-access is run by Surrey and Borders Partnership NHS Foundation Trust, in partnership with Via, and commissioned by Surrey County Council.
Contact us
Call 0300 222 5932
Email rxx.iaccess@nhs.net
Our offices are open Monday to Friday, 9am to 5pm, excluding bank holidays.
What happens next
1. We review your referral
Once we receive your referral, we’ll check that i-access is the right service for you.
If we can support you, we aim to offer you an initial assessment within 21 days.
Please respond to any invitation to book your assessment as soon as you can. This helps avoid delays.
2. Your initial assessment
Your assessment is a chance for us to understand what is happening for you. You can also ask questions and talk about what support you might need.
Most assessments take place by phone and last up to 45 minutes.
We can also arrange a face-to-face appointment if this works better for you. If you may need medication, we may offer a longer appointment or arrange part of your assessment in person.
3. After your assessment
After your assessment, you’ll be allocated a keyworker. They will work with you to plan your support and agree the next steps.
Your keyworker will contact you with details of your next appointment, including the time and location.
Accessibility and communication needs
Please tell us if you need any support to access your assessment or appointments.
For example, we can arrange:
- an interpreter
- British Sign Language support
- an accessible clinic location
- support if you find phone calls difficult
- sensory tools to help you engage
Frequently asked questions
Your appointments may be by phone or face to face at one of our main bases or local community locations across Surrey.
Our main teams are:
Chertsey: 01372 216666
Guildford: 01483 450256
Redhill: 01737 768333
We aim to offer appointments in a way that best supports your needs.
Please try to attend your appointments. If you cannot attend, let us know as soon as possible.
Missed appointments can mean someone else waits longer for support. If you miss several appointments without contacting us, you may be discharged. You can refer yourself again at any time.
We may be able to reimburse bus or train fares for appointments. Please contact us before your appointment to discuss this.
Yes. Your keyworker will talk with you about your goals and help you develop a plan.
Our support is evidence-based and can focus on reducing your use, stopping completely, or maintaining long-term recovery.
Yes. You can bring a trusted friend, family member or carer to your appointments.
We can also offer advice for carers and may be able to refer them for a carer's assessment.
Yes. We will ask who you consent for us to share information with.
As an NHS service, we update your GP about your treatment so they can support your care safely. We are also part of the Thames Valley and Surrey Care Records, which allows relevant health and care professionals to access information needed for your care.
We would only share information without your consent if there was a serious risk to you or someone else.
Out-of-hours support
i-access is not an emergency service.
Mental health support
SABP Mental Health Crisis Line: 0800 915 4644. Available 24 hours a day, 7 days a week
Samaritans: 116 123. Available 24 hours a day, 7 days a week
NHS 111: call 111. Available 24 hours a day, 7 days a week
If you or someone else is at immediate risk of harm, call 999.
Drug and alcohol support
Surrey Drug and Alcohol Care: 0808 802 5000. Available 24 hours a day, 7 days a week
Narcotics Anonymous: 0300 999 1212. Available 10am to midnight
Drinkline: 0300 123 1110. Available Monday to Friday, 9am to 8pm, and weekends 11am to 4pm.
