Get in touch
i-access offers free, confidential NHS support for drug and alcohol help across Surrey. Whether you’re in Guildford, Woking, Redhill, Chertsey, Farnham or beyond, our clinics and satellite locations are here to support you. Find your nearest centre and how to get in touch below.
| i-access North West | Two Bridges, Guildford Street, Chertsey, KT16 9AU | Call: 0300 222 5932 |
|---|---|---|
| i-access South West | Laurel House, Farnham Road Hospital, Farnham Road, Guildford, GU2 7LX | |
| i-access East | Wingfield Resource Centre, St Anne's Drive, Redhill, RH1 1AU | |
| i-access East | Horizon House, 28 Upper High Street, Epsom, KT17 4QJ |
Email: rxx.iaccess@nhs.net
If you email us please note we will respond within working hours (9am to 5pm Monday to Friday), and we cannot be held responsible for the security of any personal information you share with us. Telephone lines are open Monday to Friday, from 9am-5pm, excluding bank holidays.
Please try to attend your appointment
We know that life can sometimes get in the way, but every missed appointment means someone else waits longer for support.
If you have an appointment with our i-access service, please do everything you can to attend. If you’re unable to make it, letting us know helps us offer your appointment to someone else who needs our support.
Call 0300 222 5932 or email rxx.iaccess@nhs.net
Crisis support
We are not an emergency service. If you or someone you care about is:
- in immediate danger, call 999
- looking for support and advice about substance use contact:
- Surrey Drug and Alcohol Care, open 9am until 7pm Monday to Friday: 0808 802 5000
- Narcotics Anonymous helpline, open 10am until midnight, seven days a week: 0300 999 1212
- If you require urgent out of hours mental health support, please contact the 24/7 Mental Health Crisis Helpline on 0800 915 4644 provided by Surrey and Borders Partnership NHS Foundation Trust
- SMS texting for people who are deaf or hard of hearing: 07717 989 024
Complaints and compliments
Share your feedback
We are always looking for ways to improve our service and your feedback helps us make positive changes.
Please take a moment to share your experience by completing our Your Views Matter survey. Your responses are anonymous, so please don’t include personal details.
If you would prefer to speak to someone directly about your experience, please contact our Patient Advice and Liaison Service.
