If our service is right for you, we’ll offer you an appointment for an assessment, either by telephone or in person, at one of our clinics in Surrey. Once this has taken place we will develop a personalised recovery care plan with you.

The type of support we offer includes one-to-one or group counselling sessions, recovery support, needle exchange, Hepatitis A and B vaccination and Hepatitis C testing. We also support you if you are dependent on alcohol and want to make some changes but do not wish to stop drinking. 

Treatment to reduce drinking

Extended Brief Interventions is the name of our telephone based treatment designed to help people who are drinking more than they would like to and want to cut back. 

EBI Telephone-based Alcohol Treatment

We have a new treatment programme to help high-risk drinkers want to cut back.

Extended Brief Interventions (EBI) is up to six 30 minute sessions with an NHS alcohol specialist from Surrey and Borders Partnership.

The sessions use proven techniques to help people explore ways to reduce their drinking and prevent problems from escalating.

Figures show that around 85% of those who have completed treatment found it to be helpful to them in taking steps to successfully cut back on their drinking.

And up to 250,000 people in Surrey may be meet the criteria for this type of support.

You can check your own drinking levels by completing the DrinkCoach Alcohol Test drinkcoach.org.uk/alcohol-test This is an anonymous online survey to help you spot the signs of problem drinking. If the survey highlights drinking at risky levels, you will be advised to contact i-access for further support.

If you’re worried about your drinking you can refer yourself to iaccess directly by calling us on 0300 222 5932 during normal office hours or visiting the Getting Help section above.

Detoxification services 

We offer several types of detoxification.

Home detoxification

You will receive home visits from a nurse who supervises your detoxification using medication. Regular physical health checks will be provided as well as support for your family.

Community detoxification

You will attend regular appointments with a qualified worker who supervises your stabilisation using medication, which will gradually reduce to zero.

Ambulatory detoxification

You will attend a clinic every week day morning to receive medication from a nurse as well as a support group which is run by a trained facilitator. 

Inpatient detoxification

Anyone with complex needs who requires inpatient detoxification will receive their treatment at a specialist unit in Kent. Our staff arrange this and any aftercare take splace back in Surrey.  

Support groups

To attend one of our support groupsplease keep to your keyworker.

Abstinence preparation

This group offers support to individuals who are physically dependant on alcohol and wish to consider achieving and maintaining abstinence as their goal. It helps people to stabilise their drinking and regain some control.

Non abstinence

This group is for people who are not ready or do not want to become abstinent from alcohol, but would like to gain more understanding of how alcohol effects them personally.

It will enable you to make an informed decision as to whether you want to stop drinking dependently and we will support you through this process.

Peer mentoring

Peer mentoring provides additional support to individuals who are focused on recovery from addiction. It is a mutually supportive relationship between two people built on empathy and shared personal experiences.

The peer mentors are volunteers with the i-access service and at some point have been through treatment for addiction. They have received specialist training to support individuals with their recovery and treatment.

Typically a mentor will work with individuals for up to six months - but it may be less depending on the goals of the person.

The type of work a mentor may do with someone could include:

  • Assisting with attending a group (this does not include driving to or from)
  • Motivational work such as setting goals to look at where someone wants to be and how they can make steps towards this
  • Care navigating to other services
  • Housing and benefits issues
  • Employment / volunteering options
  • Filling out forms
  • Developing reduction strategies for substances

If you are interested in becoming a peer mentor or working with a peer mentor as part of your recovery plan please speak to your key worker.

Recovery cafe

The Recovery Café is a social hub for people who are in recovery from drug or alcohol addiction. It provides a safe place to socialise, meet with staff and other people who are in recovery.

Relapse prevention

This group is for individuals who are abstinent from drugs or alcohol and is designed to support them to maintain abstinence. It also helps people to address issues that may impact on their recovery, share ways of coping with cravings and urges and support each other in a safe environment.

SMART recovery

The Self Management And Recovery Training programme helps people to recover from any type of addictive behaviour. The groups are run at many locations across Surrey; some are run by i-access staff and some are run by individuals who are in recovery themselves.

To find out more visit www.smartrecovery.org.uk or download out flyer containing dates, times and locations.

Women's group

This is a female only group which aims to create a safe environment with boundaries in which women can explore issues relating to addiction and other presenting issues.

It provides a place to share experiences and to identify behaviour processes common in abusive relationships, and to gain insight into these.

The group helps individuals to develop new coping strategies which can reduce the need for using drugs or alcohol.