i-access coronavirus update

We're still here to help.

We're still accepting referrals and most face-to-face appointments are taking place through phone and video-call appointments.

Find out how to get support from us

Appointments

Most face-to-face appointments are being replaced by telephone appointments and we will soon be offering the option of video consultations.

If we arrange to call you, we will aim to call you within an hour of your scheduled appointment time. If you miss the telephone call, or are not able to answer the call, we will try again to call you. However, please do try to call us back.

Some face-to-face appointments may still go ahead as planned. If we have arranged to see you face to face, you will receive a call or text prior to your appointment to check whether you have any symptoms typical of Coronavirus.

Download information for people who use our services on attending an appointment during the coronavirus pandemic.

Medication Management

Face- to-face appointments will continue for some people. If you are being assessed for the start of Opiate Replacement Treatment or are in treatment and need to be restarted on your medication and have been offered a face to face appointment, you will receive a call from us prior to you attending the clinic. This will be to check that you do not have symptoms of Coronavirus.

Group interventions

Our group sessions are cancelled for the time being. If you attend a group, we will advise you on alternative support options that may be helpful for you.

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